Frequently Asked Questions
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Virtual psychotherapy allows you to connect with a Registered Psychotherapist through secure online video sessions from the comfort of your own space. Much like in-person therapy, sessions offer a confidential, supportive environment to explore your thoughts, emotions, experiences, and concerns.
At Hardy Roots Psychotherapy, virtual sessions are collaborative and tailored to your individual needs, allowing you to access meaningful therapeutic support without the added time or travel involved in attending appointments in person.
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Yes! Hardy Roots Psychotherapy offers virtual psychotherapy to adults and couples across Ontario. Whether you live in a busy city or a smaller community, you can access professional therapeutic support from a private, comfortable space with a reliable internet connection.
Sessions are conducted through a secure online platform, allowing you to connect with a Registered Psychotherapist without the need to travel. You simply need to be physically located in Ontario at the time of your appointment.
Accessible Virtual Therapy in:
Toronto, Ottawa, Brampton, Hamilton, London, Markham, Vaughan, Kitchener & Waterloo, Windsor, Oakville, Richmond Hill, Burlington, Kingston, Greater Sudbury, Thunder Bay, Barrie, and Guelph.
Virtual psychotherapy is available throughout Ontario, including communities not listed above.
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Psychotherapy can support individuals experiencing a wide range of emotional, psychological, and relational challenges, including anxiety, overthinking, self-criticism, stress, burnout, grief, life transitions, relationship difficulties, and concerns related to self-esteem, identity, or family dynamics.
At Hardy Roots Psychotherapy, therapy also offers space to explore recurring emotional and relationship patterns, understand how past experiences may influence the present, and develop a more compassionate relationship with yourself.
You do not need to have a diagnosis or know exactly what is troubling you to begin therapy. Sometimes, simply feeling stuck, overwhelmed, or wanting to better understand yourself is reason enough to reach out.
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Finding a therapist who feels like the right fit is an important part of the therapeutic process. Beyond professional qualifications and experience, it can be helpful to consider whether you feel comfortable, respected, understood, and able to express yourself openly.
At Hardy Roots Psychotherapy, therapy is grounded in warmth, curiosity, collaboration, and respect for your unique experiences, values, and background. You are encouraged to ask questions, share your preferences, and discuss what you hope to gain from therapy.
A complimentary 15-minute consultation is available to help you explore whether working together feels like a good fit. It is also completely normal for this sense of comfort and trust to develop over time.
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The complimentary 15-minute consultation is an opportunity for us to briefly connect before deciding whether to begin therapy together.
During the conversation, you are welcome to share a little about what brings you to therapy, what you hope to work toward, and any questions you may have about the therapeutic process. I can also share more about my approach, experience, availability, and what you might expect from our work together.
There is no pressure to share more than you feel comfortable with or to book an appointment afterward. The purpose is simply to help you make an informed decision about whether Hardy Roots Psychotherapy feels like the right place to begin.
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You can begin by booking a consultation. This gives us a chance to briefly discuss your needs, answer questions, and determine whether this feels like a good fit.
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15-Minute Consultation: Free
50-Minute Individual Therapy: $170
80-Minute Individual Therapy: $255
EMDR Therapy (See Individual Rates)
50-Minute Couples Therapy: $180
80-Minute Couples Therapy: $260
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Yes. Psychotherapy services are often eligible for reimbursement through extended health benefits. Coverage varies by insurance provider and plan, so you are encouraged to confirm your specific coverage directly with your insurer.
A receipt is provided after each session and can be submitted to your insurance provider for full or partial reimbursement, depending on your plan.
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Yes. Psychotherapy services provided by regulated psychotherapists are HST-exempt.
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Yes. A limited number of reduced-fee sessions may be available based on availability. You’re welcome to ask about current options during your consultation or before booking.
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Payment is accepted by e-transfer or major credit card, including Visa, Mastercard, and American Express. Credit card payments are processed through Jane Payments. Payment details are reviewed with you before sessions begin so you know what to expect.
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Session frequency depends on your needs, goals, availability, and what you are hoping to work on in therapy.
Many clients begin with weekly or bi-weekly sessions to build consistency and momentum. Over time, session frequency can be adjusted collaboratively based on progress, current stressors, and what feels supportive and sustainable.
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Please provide at least 24 hours notice for cancellations or rescheduling.
Late cancellations or missed appointments will be subject to the full session fee, except in emergency or exceptional circumstances.
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Hardy Roots Psychotherapy does not provide crisis or emergency services.
If you are in immediate danger or require urgent support, please call 911, go to your nearest emergency department, or contact a local crisis service.
For non-urgent concerns between sessions, please use the agreed-upon communication method and note that responses may not be immediate.