Hardy Roots Psychotherapy (“Hardy Roots,” “the Practice,” “we,” “our,” or “us”) refers to the psychotherapy practice operated by Diana Jakovic, Registered Psychotherapist. References to “the therapist” or “your therapist” refer to Diana Jakovic in her role as your treating psychotherapist. References to “you” or “your” refer to the client, prospective client, website visitor, or person accessing services, as applicable.

Information Collected and Used

Hardy Roots Psychotherapy may collect:

• Contact information, such as your name, email address, and telephone number;

• Information submitted through consultation, contact, booking, or intake forms;

• Personal health information reasonably required to provide psychotherapy services;

• Appointment, billing, payment, and receipt information; and

• Limited website information, such as IP address, browser or device information, cookies, pages viewed, and general website usage data.

Information may be used to:

• Respond to inquiries and consultation requests;

• Arrange and provide psychotherapy services;

• Maintain clinical and administrative records;

• Communicate about appointments and care;

• Process payments and issue receipts;

• Operate and protect the website and practice systems; and

• Meet legal and professional obligations.

Consent, Confidentiality, and Disclosure

Personal health information is collected, used, and disclosed with consent, except where permitted or required by law. Hardy Roots Psychotherapy does not sell or rent personal information.

The practice uses third-party service providers, including:

• Squarespace for website hosting, forms, cookies, and website functionality;

• Jane App for booking, intake forms, electronic records, virtual appointments, billing, and payment processing; and

• Telephone, internet, accounting, technology, and other administrative service providers.

These providers may process, transmit, or store limited information on behalf of the practice. Information is limited to what is reasonably necessary for the service being provided.

Further information about confidentiality, its legal limits, virtual care, electronic communication, and client privacy rights is provided through the practice’s intake and informed-consent process.

Security and Retention

Hardy Roots Psychotherapy uses reasonable safeguards to protect information and retains and securely destroys clinical records in accordance with Ontario law. While reasonable precautions are taken, no electronic system can be guaranteed to be completely secure.

Contact Information

Questions or concerns about this policy or the practice’s privacy practices may be directed to:

Email: info@hardyrootspsychotherapy.com

Policy Updates

This policy may be updated to reflect changes in legal requirements, professional standards, technology, service providers, or practice operations. The current version will be posted on this website.

Using this website or contacting the practice does not establish a therapist-client relationship.

Effective date: September, 2026